"Fanatical Support makes me feel like having a genie lamp you can rub as many times as you want" Clive Palmer, Fastsurveyors Ltd"
The Rackspace core values reflect the importance of customer service in the Rackspace culture:
For customers, Fanatical Support means that Rackspace employees are available 24/7/365 to meet and exceed our customer's expectations. Every customer gets fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network and infrastructure uptime and many other business-critical support features.
To make this vision a reality, we've concentrated on three key areas to ensure that the Fanatical Support tradition ensures - namely People, Systems and Processes.