Reliability is one of the key Rackspace tenets that our customers rave about the most. Intensive Hosting has been designed to meet the needs of companies whose hosted applications require 100% availability. Our 24/7/365 Fanatical Support™ and our 100% network and infrastructure uptime guarantees ensure that our customers mission critical applications are always up and running.

1. Proactive Monitoring and Support – 24/7/365

Rackspace will proactively monitor your sites and applications to detect security threats and address them in the fastest possible time. Rackspace has the largest global team of certified Microsoft and Linux engineers in the world. We can offer the fastest response and resolution to monitoring and customer alerts by level III certified technical support staff. 

2. Secure Data Centres staffed around-the-clock

Rackspace has two data centres in the UK (a further 6 in the US and 1 in Hong Kong) which are all engineered with fully redundant connectivity, power and HVAC to avoid any single point of failure. Multi-level security systems ensure that only data centre Operations Engineers are physically allowed near your routers, switches and servers.

3. 100% Cisco Powered Network

Rackspace has the largest multi-homed self-healing network available in any UK data centre. The network also incorporates a patented Intrusion Detection System (IDS) to protect against external threats.